Devices

Kitchen screens (KDS)

Set up bump screens for your kitchen — stations, an expo pass, a runner screen and a customer order board — and keep orders moving.

Kitchen screens replace paper dockets: new orders appear the moment they're placed, cooks bump items as they finish them, and everyone can see how long each order has been waiting.

Find Kitchen screens in Settings under Devices & kitchen. Screens & routing contains setup and routing; Health & delivery shows FreshKDS device and delivery status. Health is also nested beneath Kitchen screens in the settings menu.

The four screen roles

Station — a prep screen (Grill, Fry, Bar…). It shows only the items routed to it. Tap an item to mark it done; tap the button at the bottom of a ticket to bump the whole ticket to the next screen.
Expo / pass — sees every order coming together across all stations, with a live tick for each item. When everything's done (or the pass decides it's close enough), bumping here marks the order Ready.
Runner — a queue of ready orders, sorted by who's waited longest, with a big destination on each row (table number, pickup counter, or delivery address). Runners can tap their name to log who took it, then mark it delivered.
Order board — a customer-facing screen showing "Preparing" and "Ready — collect now" order numbers.

Small venues don't need all four: a single station screen works on its own — orders become Ready when it bumps them.

Setting up a screen

Go to Settings → Kitchen screens at the location and click Add screen.
Set the screen's role, where its tickets bump to, layout and text size — all from the pencil icon next to the screen.
To send different items to different screens (grill vs bar), set up Order routing on the same page. A route picks items by category, tag, individual product or area, and delivers them to the screens you choose.

Getting a device onto a screen

Any active staff member can put a kitchen device onto a screen — no special permission needed beyond being a member at that location:

Log in and pick a screen — the usual way. On the kitchen device, sign in the same way staff sign in anywhere else, and you'll see a list of that location's kitchen screens. Tap the one this device should show — even if it's already open somewhere else.
Pairing code — the fallback for a device nobody signs into (a dedicated tablet mounted on the wall, say). Click Pair code next to the screen, then on the kitchen device open the pairing page — the same one used for POS registers and kiosks — and enter the code.

A kitchen screen can be open on more than one device at once, and everyone watching stays live — nobody gets bumped or sent back to the screen list to make room. That's useful when the pass and a runner want the same view, or a manager wants to keep an eye on the kitchen from the office. (POS registers and kiosks work differently — see Managing devices for how those handle a screen that's already in use.)

Either way, the connection survives restarts. To leave a screen yourself — end of shift, or moving a tablet to a different station — tap Screen in the top bar and confirm; the device returns to the screen list so you (or the next person) can sign in and choose again.

Reading a ticket

The coloured edge and timer show how long the order has waited — green, then amber, then red once it's past your target. Set the targets per order type in Settings → Kitchen screens.
UPDATED means the order was changed after it reached the kitchen: new items glow green, removed items are struck through in red.
MERGED means a follow-up order from the same table or guest was folded in as a new round, under a "+ ROUND 2" divider. Long-press an item to split it back out if you'd rather work them separately.
Greyed items with a clock are scheduled for later — they'll light up when it's time to cook them.

Handy controls

Long-press an item to bump part of a quantity (say 2 of 5 burgers) or tick off its modifiers one by one.
Recall last (bottom-left) brings back the last ticket you bumped; History shows everything bumped recently so an accidental bump is never lost.
Tap the staff chip in the header to say who's working the station — the list shows whoever is clocked in.
The gear opens screen preferences: layout, text size, sounds and the all-day summary panel (drag its edge to resize it).
If the connection drops, the screen keeps showing its tickets and catches up automatically when it's back.

Marking a choice sold out from the kitchen

When the pass discovers you're out of oat milk, nobody needs to walk to a register. Tap 86 in the top bar to open a list of every choice your menu offers at this location — milk types, sauces, sides, cooking preferences — with a switch on each, and anything already switched off pinned to the top.

Turning a choice off applies to every register, kiosk and online order at this location, not just this screen, so the sheet asks for a manager PIN. Those menus catch up on their own rather than the instant you flip the switch, and nobody has to reload them: if a customer has already chosen it, that order is refused at payment with the choice named and the screen updates itself at the same time, so it only happens once on each screen. One PIN then covers a run of changes: the approval stays live for about a minute and a half and the clock restarts each time you use it, so clearing four things off the board in a row only needs approving once. Switch a choice back on the same way when the delivery arrives.

If turning one off leaves a required question with nothing left to answer it, the sheet warns you and names the products still selling without it.

A few things worth knowing:

The 86 button needs a connection, even though the rest of the screen doesn't. If the screen is offline the button is hidden — availability changes reach every till in the building, so they're never queued up and replayed later, when a manager may well have already changed their mind. If the connection drops while the sheet is open, a switch you tap flips back and tells you the server couldn't be reached.
Any station can do it, not just the pass — a cook is exactly the person who knows what's run out. The customer-facing order board has no 86 button.
Marking a choice sold out doesn't touch anything already in a cart or on an open tab.
It's the same switch staff see on the register under More → Sold-out mode → Choices, and managers see in admin under Products → Modifiers — see Taking orders and Products and modifiers.

Timing and merging settings

In Settings → Kitchen screens you can set, per location:

Service-time targets per order type — when tickets turn amber and red.
Order merging — the time window in which a second order from the same table or guest joins the first one's ticket, and whether to match by table, guest, or both. Set the window to 0 to turn merging off.
Fire tab items when sent — for table service, send items to the kitchen when staff add them to a tab rather than when the bill is paid.
Order board behaviour — how long collected orders stay on the Ready board and whether first names are shown.