Forms & surveys

Outcome pages & response routing

Design the screens shown after someone submits, and route people to different outcomes, redirects or messages based on their answers.

Outcome pages & routing

What happens after someone hits submit is fully designable on the Outcomes tab.

Outcome pages

Add an outcome page — a “thank you” / success screen you build on the canvas like any other page. Because it’s a normal page, you can:

• style it with backgrounds, colours and images, and
• show or hide individual elements based on the answers or score (for example a different message for a happy customer vs. an unhappy one).

Routing rules

Routing rules decide which outcome each person sees. They’re checked top to bottom — the first match wins. Each rule says when (an answer or the score meets a condition) then one of:

• Go to an outcome page you designed,
• Redirect to a link (with an optional delay), or
• Show a short message.

If no rule matches, the fallbacks apply: a default outcome page, then a fallback redirect, and finally the built-in “Thanks!” screen.

Follow-up actions

On the Settings tab you can also trigger follow-ups when a form is submitted — create a task to chase up, or notify your team — and target them with the same conditions.

Redirect links must be a full https:// address or a path on your own site; unsafe links are ignored for security.