Getting started

Working with locations

Add locations, set hours and timezones, and understand how products and apps relate to each site.

A location is one physical site — a cafe, a venue, a bowling alley. Orders, devices, menus, bookings, and reports all belong to a location, while your brand, staff, and payment connection live at the company level.

Adding a location

In the admin sidebar, open the location picker (just under your company name).
Choose + Add location.
Enter the location's name, address, phone, timezone, and opening hours.

The new location appears in the picker straight away. Switch between locations at any time — the Dashboard, Orders, Products, and other menu items always show the location you've selected.

Location details, hours, and timezone

With a location selected, open Settings to find its pages:

Location details — name, phone, timezone, and full address. The Active — can accept orders switch lets you temporarily stop a site from taking orders without deleting anything.
Hours — your trading hours as named service windows (for example Lunch 11:30–14:00 and Dinner 17:00–21:30), plus pre-order scheduling. Add as many windows as you trade — a day can appear in several windows, days in no window show as closed, and a close time earlier than the open time runs past midnight (say 17:00–01:00). Your hours also act as the default availability window for products that don't have their own schedule. This page also holds the ordering-ahead defaults: Allow customers to schedule pickup for later, Allow customers to set a time on individual items (each item in an order can arrive on its own day and time — great for a week of meals in one order), and How far ahead orders can be scheduled (90 days unless you change it). Apps can override each of these in their own settings.

The timezone is set per location, so a company with venues in different states reports each site's trading day correctly.

Currency and tax

Currency and tax rate are company-wide, set under Settings → Organisation. All locations share the same currency.

How products relate to locations

Products are managed per location — each site has its own Products list, modifier lists, categories and tags, and availability schedules. That means:

A two-location business with identical menus sets the menu up at each site (bulk import makes this quick — see Importing products).
Different sites can carry different items, prices, and availability without affecting each other.

You can also control which product types (standard items, gift cards, tickets, sessions, multi-day passes, memberships) are available to create. The company default is set in Settings → Organisation, and each location can override it from Settings → Location details.

How apps and devices relate to locations

Apps — the kiosk, QR ordering, and POS experiences under Apps — belong to a location, and so do devices. A kiosk at your city store runs that store's app and sells that store's menu. Devices are managed per location under Settings → Devices — see Managing devices.

Bookable resources (lanes, courts, tables, rooms) are also per location, under Resources.

Multi-site reporting

The Dashboard and Reports pages always show the currently selected location, so you can compare sites by switching the location picker.
Company-wide concerns — gift card liability, memberships, loyalty, and the audit log — are visible from company Settings, and gift cards and memberships work across your locations.
For exports and deeper analysis, see Reports.

Tips

Set each location's timezone before trading — it determines which "business day" orders and till sessions fall into.
Use clear location names ("Beach Rd", "CBD") — they appear in the location picker, on devices, and in reports.
If a site closes for renovation, switch off Active — can accept orders rather than deleting the location, so its history stays in your reports.