Point of sale

Getting help & support tickets

Raise a support ticket from anywhere in the admin, track replies, and reach us before you even sign up.

The support button

On any admin page, look for the support button in the corner of the screen. Click it to:

• Raise a new ticket — give it a short subject and describe what's going on. A real person will reply, usually within a business day.
• See your recent tickets — pick one up right where you left off, without losing your place on the page you were working on.
• Reply inline — keep the conversation going without leaving the admin.

Any team member can raise and read their own tickets. Owners and admins can also see tickets raised by anyone else on their team.

Full ticket history

Go to Support in the admin to see every ticket you've raised (owners and admins see the whole company's tickets too), with its current status — Open, Pending, or Resolved.

Internal notes

When our support team is working on your ticket, they sometimes leave notes to each other — for example, coordinating with another team member. These notes are never shown to you; only replies addressed to you appear in your ticket thread.

Before you sign up

Not a customer yet? Use the contact form on our Contact page — no account needed.