MAVOS
Documentation

Settings & users

Company settings

Organisation details, hours, receipts, account security, and privacy controls in one place.

Organisation details

Use Find a setting at the top of Settings to search across the pages available to your role. Company settings are grouped into Business & team, Brand & content, Sales & finance, and System & privacy. Expand a group to browse it. Location settings sit below the location selector in Trading & orders and Devices & kitchen. The group containing your current page opens automatically.

Design lives under Apps in the main menu. The Today calendar shortcut shares the bottom icon row with the other utilities.

Go to Settings → Organisation to set the basics every other feature builds on:

  • Profile — your company name, contact email and phone, and ABN (shown on receipts and tax reports).
  • Industry — Quick service / cafe, Restaurant, Bar / pub, or Other. This sets sensible POS defaults: restaurants get table-service tabs, bars default tabs to a card pre-authorisation hold, quick service keeps things counter-only. You can fine-tune everything afterwards.
  • Regional defaults — your Timezone (drives business dates and reports), Currency, and Default GST / tax rate.
  • Product types — switch on the kinds of products you sell beyond standard items: gift cards, tickets, sessions, multi-day bookings, and memberships.

Set the timezone correctly before you start trading — it determines which calendar day each sale belongs to in your reports.

Hours

Opening hours are set per location under that location's settings (Hours in the location settings menu). Your ordering apps can follow these automatically — outside hours they show customers when you reopen. Each app can also override hours individually; see Building apps.

Other per-location settings live alongside Hours: Location details, Devices, Checkout behaviour, and KDS health. See Locations.

Receipts and templates

Customise what your receipts and customer emails say and look like under Settings → Branding, on the Templates tab. Your logo and colors from the same page flow through automatically, and an AI assistant can help draft the wording. See Branding and themes.

Account security (MFA)

Each person manages their own security under Settings → My account:

  • Profile — update your name, email, and phone.
  • Password — change it any time (minimum 8 characters).
  • POS PIN — the 4–8 digit code you use on shared tills.
  • Two-factor authentication — required for owners, admins, and managers:
  1. Open the two-factor section and start enrolment.
  2. Scan the QR code with an authenticator app (Google Authenticator, 1Password, Authy, etc.).
  3. Enter the 6-digit code to confirm.
  4. Save the backup codes somewhere safe — they're your way in if you lose your phone. You can regenerate them later, which invalidates the old set.

Owners, admins, and managers have 14 days from the day they're added to set up two-factor authentication. During those 14 days you'll see a reminder banner; after that, every Mavos app you use — not just this one — sends you straight to My account until it's set up. Staff accounts aren't required to enrol.

If a teammate is locked out of two-factor entirely, an owner or admin can reset it from Users & roles.

Policy, privacy and data retention

Settings → Policy & tracking (owners and admins) covers your policy documents, your tracking and consent setup, and your data obligations:

  • Terms & conditions and privacy policy — the documents customers accept when they order online. Both come pre-filled with a sensible template using your business name; edit them to make them your own, or use Reset to template at any time. Location-specific terms can be added under Location → Location details and are shown to customers above your organisation terms.
  • Tracking & consent policy, including Marketing default — whether visitors are asked before marketing tracking runs, or it's on by default with an opt-out. This is the one setting that governs your website, your ordering pages, and any Google or Meta tags you've connected. See Google Analytics and tracking for the full picture, including the tracking IDs themselves, which live on this same page.
  • Data retention — customer data attached to orders is automatically anonymised after your retention period, shown in years on this page.
  • Export customer data — look a customer up by email or phone and download everything you hold about them — orders, bookings, gift cards, signed agreements, loyalty, and more — ready to hand over for an access request.
  • Delete a customer — removes the customer's personal details everywhere they appear: orders, bookings, gift cards, signed agreements, marketing records, support tickets and their login, not just their profile (sales totals stay intact for your accounting). This requires a typed confirmation because it can't be undone.
  • Company export — download a complete export of your company's data as a file.

The audit log

Settings → Audit log (owner/admin only) records security-relevant changes — who changed settings, created API keys, modified users, and when. Each location also has its own audit log for order-level events under the location's settings.

Questions about any setting? Contact support.