Marketing

Flows

Set up always-on journeys like win-backs and thank-yous, see who's on them, and pause them when you need to.

Flows

A flow keeps working on its own. Once it's switched on, every customer who matches its starting point is sent its messages, without anyone pressing send.

Start from a ready-made flow

Go to Flows and pick one of the ready-made flows:

• Win back quiet customers: after 6 weeks without an order, send 10% off, then a reminder a week later if they didn't open it.
• Thank you after an order: a friendly thanks the day after someone orders.
• Finish your order: a reminder a few hours after a checkout is left unfinished.
• Welcome to rewards: say hello when someone joins your rewards program.
• After a booking: thank customers the day after their booking.

Each one fills in a sensible message and timing. Change anything you like, then switch it on. You can also start from New flow with a blank form.

Reading a flow

Open a flow to see its journey drawn from top to bottom: what starts it, each message, each wait, and any "if they opened it" choices. The page also shows how many people have joined and how many are at each step right now.

Pausing and resuming

Press Pause flow to stop it. No one new joins and no further messages send while it's paused. Press Resume flow to carry on where it left off.